Contact Us
Dane Street is a certified Independent Dispute Resolution Entity (IDRE App-191) through the U.S. Department of Health and Human Services, the Department of Labor, and the Department of the Treasury. We are authorized to administer the Federal IDR process for disputes between out-of-network providers, facilities, and providers of air ambulance services and group health plans, health insurance issuers in the group and individual markets, and Federal Employees Health Benefits (FEHB) carriers.
If an out-of-network provider, facility or provider of air ambulance services and a health plan, issuer, or FEHB Carrier can’t agree on the payment amount for an out-of-network item or service provided on or after January 1, 2022 that is covered by the No Surprises Act, as a certified IDR entity, we can be selected to determine the payment amount.
Through disciplined review processes, deep regulatory expertise, and efficient, timely delivery, Dane Street ensures disputes are managed accurately, fairly, and in full alignment with federal standards.
When complexity arises, organizations need clarity and confidence. Dane Street delivers both.
For a complete overview of Dane Street’s IDR fees, payment options, and answers to common questions about filing disputes, batching, and bundling, please visit our IDR Fees & Payment page.
For questions regarding the No Surprises Act, or for additional information about its provisions, please visit the official Centers for Medicare & Medicaid Services (CMS) resource page at: https://www.cms.gov/nosurprises.
No Surprises Help Desk: 1-800-985-3059
For inquiries specifically related to the Federal Independent Dispute Resolution (IDR) process, or to initiate a dispute, please contact CMS directly at: FederalIDRQuestions@cms.hhs.gov.
Please note that inquiries related to the Federal IDR process must be directed to CMS using the contact information above and should not be submitted through Dane Street communication channels.
Have questions or need assistance with Independent Dispute Resolution (IDR) services? Please reach out directly to our dedicated IDR team at idr@danestreet.com.
If you have any questions regarding Conflict of Interest (COI), please contact our dedicated IDR team at idr@danestreet.com. Please refer to the Centers for Medicare & Medicaid Services (CMS) website for further details.
If you have any questions regarding the Notice of Offer (NOO), please contact our dedicated IDR team at idr@danestreet.com. Please refer to the Centers for Medicare & Medicaid Services (CMS) website for further details.
If you are looking to join our distinguished arbitration panel, please contact arbitrationidr@danestreet.com.
For financial inquiries, please contact financeidr@danestreet.com.
Dane Street will reach out to all parties with an active case via email from our two primary domains: danestreet.com and idrdanestreet.com. To ensure you receive our communications in a timely manner, please ask your IT department to add these domains to your organization’s Safe Senders or Allow-list.
Our experienced team is committed to providing timely, accurate, and responsive support for all inquiries. We strive to ensure every question is addressed efficiently and with the guidance you need throughout the IDR process.
Contact us today to learn more about our IDR services.